Refund policy

RETURN & REFUND POLICY

Effective Date: May 1, 2026

Hello and welcome! Our business ShumiBun® has two types of products that you can purchase. One is Print-on-demand and the other is just regular items that you may purchase. >.< 

For print-on-demand orders:

Thank you for shopping with ShumiBun.com. As a partial print-on-demand business, each item that is custom-made specifically for your order may not be returned. Please review our policy carefully before making a purchase.

POD items will be indicated in the product description. We also have a POD collection in our catalog called, "Special-order items". Look for this option in the menu, as well is in your product description to learn if your desire item is a POD item. 

RETURNS

Because some products are made to order, we do not accept returns or exchanges for:

  • Incorrect size selection by the customer

  • Buyer’s remorse or change of mind

  • Preference regarding color, design, or fit

  • Orders placed with incorrect shipping information provided by the customer

For apparel, we encourage customers to review sizing charts and order details carefully before completing a purchase. 

For items that are not POD or if your product is damaged, defective or incorrect:

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is damaged, defective, misprinted you do not have to return the item. For a full refund, you will need to provide the necessary information and photos as described below.

To process your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

NOTE: If the item you receive is different from the item ordered, please contact us within 2 days of delivery for refund or replacement approval. In this instance, you will need to return the item before a refund or exchange can be completed. Simply provide your order number, a description of the issue and clear photos of the item you received so that we may know the condition of the item before it is returned to us.

Returned items must arrive in its original undamaged condition in order to receive a full refund or exchange.

Refunds and exchanges may be granted or denied at the discretion of ShumiBun®. You may contact the owner of ShumiBun® directly if you have questions or disagree with a decision. Return shipping will be paid by the customer. 

Please send all approved returns to: ShumiBun® 
                                          256 Littletown Quarter Williamsburg, VA 23185-5555

Again, please complete the steps below in order to begin the refund or exchange process:

To process your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Once reviewed and approved, we will offer a replacement item or refund. If an item is returned without the approval of ShumiBun®, a 25% restocking fee will be imposed. Please email us if you would like to better understand the restocking fee.

LOST PACKAGES

If your order appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We will work with the shipping carrier to investigate and determine an appropriate resolution.

REFUNDS

Approved refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your payment provider and financial institution.

ORDER CANCELLATIONS

Orders may only be canceled before production begins for print-on-demand items. Once an item has entered production, it cannot be canceled because it is being custom-made specifically for you.

CONTACT US

If you have questions regarding this Return & Refund Policy or need assistance with an order, please contact:

ShumiBun®
Email: contactus@shumibun.com
Website: shumibun.com

Or call: 1 (252)305-6633

We are committed to providing quality products and excellent customer service and will work to resolve any issues with your order as quickly as possible.